The Butler Experience not only carries out the most comprehensive tailored audits but also helps its clients with dynamic operational and strategic solutions as well as staff training that builds superior service into your property’s DNA, thereby differentiating and raising your property in the minds of your guests.
The Butler Experience conducts fair, impartial, and highly informative audits of not just the facilities, but also emotional engagement skills, staff morale, efficiency and environment actions. The end result is that hoteliers have a really clear picture of the true state of their property and guest perception of it. Supplemental environmental audits, social-media-presence audits, and on-site/on-line guest surveys are also offered.
While we do recognize and reward those who meet our standards, we take a more dynamic approach after audits by making available a full-spectrum action plan and, if desired, consulting on its execution until the guests’ experiences mirror their expectations, and their ratings build the business.
HOW IT WORKS
We envision that an ideal hotel/resort should provide the best in:
• Facilities/services offered
• Delivery of service
• Emotional Engagement
• Environmental standards
Our consultants rely on these five pillars to offer you the best expertise for your property.